Last Updated: December 13, 2025
1. Agreement to Terms
By accessing and using Kinsta web hosting services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use our service.
2. Use License
Kinsta grants you a limited, non-exclusive, non-transferable license to use our web hosting service for lawful purposes only, in compliance with all applicable laws and regulations in your jurisdiction.
⚠️ You agree NOT to use the service for:
- Any illegal activities or to facilitate illegal conduct
- Hosting malware, spyware, or harmful content
- Intellectual property infringement or piracy
- Phishing, fraud, or deceptive practices
- Denial of service attacks or hacking attempts
- Child exploitation or abuse
- Spam, unsolicited bulk email, or harassment
- Violation of applicable laws or regulations
3. Warranty Disclaimer
Kinsta is provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties, expressed or implied, regarding:
- Uninterrupted service availability
- Specific performance or results
- Security of your data (though we implement enterprise security)
- Fitness for a particular purpose
While we maintain 99.99% uptime SLA with financial guarantees, we cannot guarantee perfect service due to factors beyond our control.
4. Limitation of Liability
In no event shall Kinsta, its owners, operators, or employees be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- Use or inability to use the service
- Loss of data, profits, or business interruption
- Third-party claims or actions
- Service downtime or interruptions
Our total liability shall not exceed the amount you paid for the service in the past 12 months.
5. Account Responsibilities
You Are Responsible For:
- Maintaining the confidentiality of your account credentials
- All activities and content under your account
- Backing up your critical data regularly
- Notifying us immediately of unauthorized access
- Complying with applicable laws in your jurisdiction
Account Security:
Use strong, unique passwords and enable two-factor authentication. Kinsta uses industry-standard security, but you are responsible for account protection.
6. Acceptable Use Policy
You agree to use Kinsta only for lawful purposes. Kinsta reserves the right to suspend or terminate accounts that:
- Violate these terms or applicable laws
- Host illegal or harmful content
- Consume excessive server resources
- Engage in hacking or unauthorized access attempts
- Repeatedly abuse our support team
7. Payment Terms
Billing
- Subscriptions are billed according to your selected plan
- Monthly plans renew automatically each month
- Annual plans renew annually
- All prices are in USD unless otherwise stated
- Taxes are calculated based on your location
30-Day Money-Back Guarantee
We offer a full refund within 30 days of purchase if you're not satisfied with Kinsta. Refunds are processed within 5-7 business days after cancellation.
Cancellation
You can cancel your subscription anytime through your Kinsta dashboard. Cancellations take effect at the end of your billing period. You will have access to your data for 30 days after cancellation for backup purposes.
8. Service Modifications
Kinsta reserves the right to:
- Modify or update infrastructure with notice
- Change pricing with 30 days' notice
- Add new features or improve existing ones
- Implement enhanced security measures
We will not reduce service quality without significant notice.
9. Data and Content
You retain all rights to your content. However:
- You are solely responsible for your website content
- You warrant you own or have rights to all content
- You will not host illegal, defamatory, or harmful content
- Kinsta may remove content that violates these terms
- We have no obligation to monitor your content
10. Backup and Data Recovery
Kinsta provides daily automated backups as part of the service. However:
- Backups are provided for disaster recovery purposes
- Backups are retained for 30 days by default
- You are responsible for your own data protection
- We recommend maintaining separate backups for critical data
11. Third-Party Services and Links
Kinsta may integrate third-party services (CDN, DNS, etc.). We are not responsible for:
- Availability or performance of third-party services
- Content or services provided by third parties
- Privacy practices of third-party providers
12. Intellectual Property Rights
All Kinsta software, design, and proprietary content are protected intellectual property. You may not:
- Reverse engineer our platform
- Distribute our software without authorization
- Use our trademarks or logos without permission
- Copy our proprietary code or systems
13. Termination
Kinsta may suspend or terminate your account:
- For violation of these terms
- For hosting illegal content
- For resource abuse or attacks
- For repeated non-payment
- For abuse of our support team
14. Governing Law
These Terms of Service are governed by applicable laws where Kinsta operates. Any legal action shall be conducted in appropriate courts.
15. Dispute Resolution
Before initiating legal action, please attempt to resolve disputes through our support team. We are committed to resolving issues fairly and quickly.
16. Changes to Terms
Kinsta reserves the right to modify these terms at any time. We will notify users of material changes via email or on our website. Continued use constitutes acceptance of updated terms.
17. Contact Information
For questions about these Terms of Service:
- Email: support@kinsta.com
- Support: support.kinsta.com
- Website: kinsta.com
By using Kinsta, you acknowledge that you have read and understood these Terms of Service.